Refund Policy

Thanks for shopping with Velli Metti. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we're here to help.

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within [3 days] from the date you received it.
  • Your item needs to have the receipt or proof of purchase.

2. Non-Refundable Items:

  • Customized or personalized items are non-refundable.
  • Earrings, Toerings and Noserings for hygiene reasons, are non-refundable.

3. How to Initiate a Refund:

  • To initiate a refund, please contact our customer support team at vellimetti@gmail.com or Whatsapp +601112254754 within [24 hours] of receiving the product.
  • Provide your order number, a brief explanation of the reason for the return, and clear photos/videos of the item.

4. Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Process:

  • Once your return item is received and inspected, we will send you an email to notify you on the status of your refund.
  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

6. Late or Missing Refunds:

  • If you haven't received a refund within the specified time frame, please check your bank account or contact your credit card company.
  • If the issue persists, please contact us at vellimetti@gmail.com 

7. Contact Information:

  • For any questions or concerns regarding our refund policy, please contact our customer support team at vellimetti@gmail.com  or Whatsapp +601112254754.


We reserve the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Velli Metti. We appreciate your business.